This Privacy Policy explains how Afternoon Tea Services collects, uses and protects your personal information when you use our website, make an enquiry or book our services. We are committed to protecting your privacy and handling your data responsibly in accordance with UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We may collect and store the following information:

• Name
• Email address
• Telephone number
• Billing or delivery address
• Event venue details
• Booking information

• IP address
• Browser type
• Device information
• Pages visited
• Website interaction data via cookies or analytics tools

• Guest numbers
• Delivery and collection details
• Hire requirements
• Special requests

We use your information to:

• Respond to enquiries
• Process bookings and payments
• Arrange delivery and collection
• Provide customer support
• Improve our website and services
• Maintain internal business records
• Comply with legal or insurance obligations
• Contact you regarding your booking

We do not sell your personal information to third parties.

Where payments are processed online, payment information may be securely handled by third-party payment providers. We do not store full card details on our systems.

We may occasionally send information about our services, offers or updates where lawful to do so.

You may opt out of marketing communications at any time by contacting us or using any unsubscribe option provided.

Our website may use cookies and analytics tools to improve user experience and monitor website performance.

Cookies may collect anonymous information such as:

• Pages visited
• Time spent on site
• General location data
• Device and browser information

You can control or disable cookies through your browser settings.

We may share limited personal information where necessary with:

• Delivery providers
• Staffing or event partners
• Payment processors
• Website hosting providers
• Professional advisers or insurers where required

We only share information necessary for the operation of our services.

We take reasonable steps to protect your information from unauthorised access, misuse or disclosure.

Personal information is stored securely and retained only for as long as necessary for business, legal or accounting purposes.

Under UK data protection law, you may have the right to:

• Request access to your personal data
• Request correction of inaccurate data
• Request deletion of your information
• Object to certain processing activities
• Withdraw consent where applicable

Requests may be made using the contact information on our website.

Our website may contain links to third-party websites or social media platforms. We are not responsible for the privacy practices or content of external websites.

We may update this Privacy Policy from time to time. Any changes will be published on this page.

If you have any questions regarding this Privacy Policy or your personal data, please contact us through the details listed on our website.